Owing to better process management and in-depth knowledge sharing, KPO is gaining ground amongst the ITES sector
At a time when BPO industry is focused on low-end, high volume, routine and low expertise activities like customer care and direct sales, KPO or Knowledge process outsourcing focuses on outsourcing high-end business activities like product design and development, investment management, accounting and finance and insurance actuarial functions. Such segments which were once considered to be the core of the enterprise with distinct competitive advantage have immense potential for a KPO operation today.
And with the evolution, development and maturity of global enterprise outsourcing strategies, businesses are moving towards outsourcing high-end business processes with significant domain expertise rather than process expertise only. The success of BPO has encouraged many firms to start off-shoring their high-end knowledge work. And this is where KPO is getting thumbs up from the global enterprise community.
In today?s scenario when cost is a big factor of deciding on to an operation, in addition to cost considerations, the main driver for KPO is shortage of talent to retain business competitive advantage. A typical KPO operation tries to leverage global work-force for high-end business activities and delivers what exactly they need.
The core essence of KPO, we believe is not about delegating processes but to leverage talent and competence. The main driver for KPO adoption is shortage of talent at insurance companies 8th Global Conference of Actuaries
KPO delivers increase in responsibilities of existing talent pool. Cost savings is an additional benefit that organizations happen to derive from including talented people from lower cost geographies.
KPO tries to break down individual high-end business processes into simpler components which can then be outsourced in parts. Still KPO does not try to reduce the level of expertise needed to execute these processes; it just tries to leverage outsourced resources for doing the same.
Source:http://www.itvarnews.net/news/14342/knowledge-process-outsourcing-goes-strong-in-ites.html
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