Customer Service (Billing) - Fishers, IN - Callcenterjobs.com

?Customer Service (Billing) - Fishers, IN Job Location: Metro Area: Fishers, IN IN - Indianapolis Category: Customer Service Contact Info Company Name:?Comcast Central Division Website:? Click to Visit Phone:?330-376-6148 Apply: ?Submit Resume Now

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Job Description: Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com), is one of the world's leading media, entertainment and communications companies principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers and is also the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and many theme parks. Tasks: - Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. - Elicits and records customer information and inquiries, following prompts from a computerized system. - Corrects errors and discrepancies on customers' billing statements as necessary. - Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner. Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements. - Generates copies of billing statements and researches billing history using computerized systems and microfiche when applicable. - Facilitates interactions with customers in a way that is in accordance with the Company's service strategy. Establishes rapport and promotes effective relationships. - Demonstrates awareness of company policies and procedures while applying sound judgment, when necessary. - Attempts to collect delinquent account balances. - Prepares work orders accurately; processes payments and enters credit card information accurately. - Promotes and recommends products and services based on a logical relationship to the customer's needs and interests, delivering the Comcast Quality Experience (CQE). Enters and confirms sales when appropriate. - Maintains and coordinates interdepartmental communications as they apply to customer problem resolution. - Supports other lines of business as call volume dictates. - Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. - Achieves overall call center performance goals, while impacting the business goals of the organization. - Consistently meets or exceeds established goals and performance metrics. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Attends training as required. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Required Skills: Requirements: - High School or Equivalent - - - Generally requires 0-2 years related experience Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer. Candidates Must apply via our web site.

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